mamasaysmine

I was busy working on a baby gift post (since everyone I know is expected to pop any day now, seems like) and had a lovely list of books included. 

Why books? Not only are they great gifts, but (I planned to say) Barnes & Noble’s return policy is awesome… they’ll take back books without a receipt or gift receipt and give you store credit. Awesome!

Well, turns out, I was wrong. That WAS the return policy. I went there today with a duplicate birthday gift and was informed (after waiting for the cashier to finish her 5 minute personal conversation with another employee - have a great vacation in Minnesota!) that they won’t do a return without a receipt.

Are you kidding me? The PRICE IS ON THE BOOK. I’ll even settle for a discounted return, in case the person who purchased it is a member and got a discount.

This kind of bogus “customer service” is why I buy my books online. I get so frustrated by stores that won’t accept UNUSED merchandise for STORE CREDIT and expect me to ask the person who gave me the book if they kept the receipt.

So, Barnes and Noble, you are off my list of great places to buy gifts.

(sidenote: this policy isn’t posted anywhere in the store or online. considering how different it is from their past policy, you’d think they’d do people, like the ones who got me this book, the courtesy of informing them.)

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